Empowerment Soulutions, Inc. products are on-demand products, created specifically for each individual customer. Unfortunately, because of the nature of these products and due to COVID-19 we do not allow refunds or exchanges.
If for whatever reason, you feel there was an error on our part or if the item is damaged, please contact us at firstname.lastname@example.org so that we may investigate the matter and find a resolution. When applicable, please send a picture of the error so we can isolate the issue and resolve it internally.
If we make an error, the item is damaged, or if the item doesn't meet our standards, we will do our best to make it right and ensure you receive the product exactly as you ordered it.
ORDER CHANGES & EDITS
In most cases the creation of your product begins within 2 business days upon ordering. In some cases we may be able to make changes or edits to your order for things such as garment size, garment color, shipping address, etc. Empowerment Soulutions will do everything possible to make edits/changes before an order prints or ships. Order changes/edits can only be made on a case-by-case basis and are dependent on an array of factors and timing. Please contact email@example.com immediately, if you require assistance with an edit or change to an existing order.
I RECEIVED THE WRONG SIZE OR WRONG ITEM, WHAT CAN I DO?
Because of the on-demand nature of our services and the COVID-19 pandemic we typically cannot offer exchanges if you ordered the incorrect size.
If we make an error, send a size other that what you ordered, the item is damaged, or if the item doesn't meet our standard. We will always do our best to make it right and ensure you receive the product exactly as you ordered it.
Risk of loss for all orders will be passed to the shipping carrier/customer upon delivery of the goods to the shipping carrier and/or upon receipt of goods by the carrier. If your order is found to be lost or there was a delivery error, please contact firstname.lastname@example.org within fourteen (14) days of your delivery date. All issues are handled on a case-by-case basis.